Terms & Condition | Kleevix

This document (“Terms”) delineates the comprehensive regulations and guidelines governing engagement with Kleevix’s web design, development, and digital marketing services. By accessing or utilizing the services provided herein, individuals and entities (“Client” or “You”) implicitly agree to adhere to and be bound by these stipulated Terms. A thorough review of this document is strongly advised prior to service engagement, as it establishes the mutual obligations and expectations between Kleevix and its clientele, thereby fostering a clear and professional working relationship.

1. Acceptance of Terms

Formal acceptance of these Terms is unequivocally signified by the Client’s initiation of a proposal request, the explicit acceptance of a quoted service, the remittance of any form of payment towards services, or any other demonstrable action indicating a commitment to engage with Kleevix’s offerings. Non-compliance with any provision within these Terms necessitates refraining from proceeding with the aforementioned services, as continued engagement implies full assent to all clauses contained herein. This acceptance forms a legally binding agreement between Kleevix and the Client.

2. Services Provided

Kleevix (“We,” “Us,” “Our”) furnishes a comprehensive array of digital services, encompassing, but not limited to, the following primary categories:

Website Development: This extensive category includes bespoke WordPress development, which involves crafting unique and tailored solutions; the creation of proprietary WordPress plugins designed to extend functionality; specialized WooCommerce development for robust e-commerce platforms; and general website construction utilizing the versatile WordPress content management system. These services aim to establish a powerful and functional online presence for the Client.
Web Design & UI/UX: This encompasses User Interface (UI) and User Experience (UX) design principles, focusing on creating intuitive, aesthetically pleasing, and highly functional digital interfaces. It also includes the implementation of responsive web design methodologies, ensuring optimal viewing and interaction across diverse devices, and foundational sketch designing to visualize structural and navigational flows prior to detailed development.
Digital Marketing: Services within this critical domain include comprehensive Search Engine Optimization (SEO) strategies to enhance online visibility; specialized WordPress SEO expertise tailored to the platform’s nuances; professional content writing to engage target audiences; strategic digital market planning to define objectives and tactics; and comprehensive social media strategy development to build brand presence and engagement.
Brand & Business Support: This category covers essential services such as graphic design, encompassing logo creation, branding guidelines, and marketing collateral; business management consultation to streamline digital operations; and in-depth market data analysis to provide actionable insights for informed decision-making.
WordPress Optimization: This involves meticulous performance tuning to enhance website speed and efficiency, alongside continuous maintenance protocols to ensure security, stability, and optimal functionality specifically for WordPress-based websites.

The precise scope of services, project particulars, including specific functionalities and design elements, and definitive deliverables shall be meticulously detailed within a separate, mutually agreed-upon Proposal or Statement of Work (SOW), which will serve as the definitive project blueprint.

3. Client Responsibilities

To facilitate the successful and efficient execution of the project, the Client is stringently obligated to fulfill the following responsibilities:

Timely Information Provision: The Client must furnish all requisite content (e.g., comprehensive textual data, high-resolution imagery, relevant video assets, brand logos, and specific brand guidelines), essential access credentials (e.g., hosting control panel access, domain registrar details, access to existing website platforms), and constructive feedback promptly as requested by Kleevix. Any demonstrable delay in the provision of such critical information may directly and adversely impact project timelines, potentially leading to schedule adjustments and additional costs.
Review and Approval Processes: The Client is required to diligently review all submitted deliverables, including design mock-ups, development staging environments, and progress updates, within the mutually agreed-upon timeframes. This review process necessitates the provision of clear, specific, and constructive feedback or formal approvals as necessary, ensuring that the project aligns with the Client’s vision and requirements at each milestone.
Adherence to Payment Schedule: The Client shall strictly adhere to the established payment schedule as meticulously detailed within the Proposal/SOW. This commitment to timely financial obligations is fundamental to the continuous progression of the project.
Content Accuracy and Compliance: The Client bears the sole responsibility for ensuring that all provided content is accurate, factually correct, legally compliant with all applicable laws and regulations, and entirely free from any infringements upon third-party intellectual property rights, including copyrights, trademarks, and patents. Kleevix assumes no liability for the legality or accuracy of client-provided content.

4. Payment Terms

Pricing Structure: All pricing specifications, including unit rates, fixed fees, or hourly charges, will be explicitly articulated within the Proposal/SOW, providing complete transparency regarding project costs.
Payment Schedule: Projects typically necessitate an initial upfront deposit (e.g., ranging from 30-50% of the total project cost) prior to the formal commencement of work. Subsequent payments are generally linked to predefined project milestones (e.g., design approval, development completion) or structured as a fixed monthly schedule, as rigorously stipulated in the Proposal/SOW. This phased payment approach ensures alignment with project progress.
Invoicing Procedures: Invoices will be issued in strict accordance with the mutually agreed payment schedule, detailing services rendered and amounts due. Clients are expected to process these invoices within the specified payment terms.
Late Payment Policy: Payments not received by their designated due date may be subject to a late fee (e.g., 5% of the outstanding amount per month or a fixed charge, as explicitly detailed in the SOW). Kleevix reserves the prerogative to suspend all ongoing work on the project, including development, design, and support, until all outstanding payments, including any accrued late fees, have been fully settled. This measure is implemented to ensure financial viability and project continuity.
Refund Policy: Initial deposits are generally non-refundable once project work has formally commenced, reflecting the allocation of resources and initial strategic planning. Considerations for refunds pertaining to subsequent payments will be evaluated on an individual case-by-case basis, contingent upon the exact extent of work completed, the specific circumstances leading to the refund request, and as outlined within the Proposal/SOW. Any approved refunds will be processed in a timely manner.

5. Project Timelines

Estimated Durations: All project timelines communicated are presented as good-faith estimates, reflecting the anticipated duration under normal operating conditions. While Kleevix endeavors to meet all established deadlines with diligence, unforeseen circumstances (e.g., force majeure events), delays directly attributable to the Client in providing essential content or feedback, or significant modifications to the project scope may regrettably necessitate adjustments to the original schedule.
Scope Alterations: Any alterations or additions to the mutually agreed-upon project scope subsequent to the formal signing of the Proposal/SOW may result in the imposition of additional charges and/or extensions to project timelines. Such modifications, often termed “change requests,” shall be formally documented through a written change order, detailing the revised scope, cost implications, and timeline adjustments, and will require the explicit written approval of both involved parties prior to implementation.

6. Intellectual Property (IP)

Client Ownership: Upon the successful and full completion of all stipulated payments for the rendered services, the Client shall assume comprehensive ownership of the intellectual property rights pertaining exclusively to the final, delivered website design, any custom code specifically developed and commissioned for the Client under the SOW, and all content originally furnished by the Client for inclusion in the project. This transfer of ownership is contingent upon the complete fulfillment of financial obligations.
Kleevix Ownership: Kleevix shall perpetually retain ownership of all pre-existing tools, proprietary methodologies, generic code libraries, development frameworks, and any underlying intellectual property that were not specifically created for the Client under the purview of the Proposal/SOW. Kleevix hereby grants the Client a non-exclusive, perpetual, worldwide, royalty-free license to utilize such elements solely for the operation and functionality of the delivered website, but not for redistribution or separate commercial exploitation.
Third-Party Assets: The utilization of any third-party themes, plugins, stock imagery, fonts, or other licensed assets within the project shall be governed by their respective licensing agreements. Kleevix undertakes to inform the Client of any necessary licenses or subscriptions that the Client may need to independently procure or maintain to ensure legal compliance and continued functionality of these components. The Client is solely responsible for acquiring and maintaining these third-party licenses.

7. Confidentiality

Both parties commit to maintaining the strict confidentiality of any proprietary or sensitive information disclosed during the course of the project engagement. This encompasses, but is not restricted to, business strategies, technical specifications, financial data, client rosters, marketing plans, and any other non-public information. This obligation of confidentiality shall remain in full force and effect subsequent to the termination or expiration of these Terms, ensuring the enduring protection of sensitive information.

8. Limitation of Liability

Kleevix shall execute its services with a reasonable degree of care, diligence, and professional skill, consistent with generally accepted industry standards. Nevertheless, Kleevix shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, demonstrable loss of profits, loss of data, loss of anticipated savings, or business interruption, arising from or in connection with the services rendered or the Client’s use thereof.
Kleevix explicitly disclaims responsibility for any issues or disruptions originating from third-party services or components over which it has no direct control (e.g., hosting providers, domain registrars, third-party plugins, external APIs, payment gateways, or internet service providers) unless such responsibility is explicitly stipulated within the Proposal/SOW.
The cumulative and total liability of Kleevix to the Client for any and all claims, regardless of the form of action, arising from or pertaining to these Terms or the services provided, shall in no event exceed the total fees actually remitted by the Client to Kleevix for the specific services that are the direct subject of the claim.

9. Warranties and Guarantees

Kleevix warrants that the services will be executed in a professional and workmanlike manner, consistent with generally accepted industry standards prevailing at the time of performance.
A limited warranty period (e.g., 30 days post-launch) is typically offered for the rectification of bugs or errors directly related to the custom code developed by Kleevix, as specifically outlined within the SOW. This warranty explicitly excludes issues arising from client-initiated modifications to the code or content, subsequent updates to third-party components (e.g., WordPress core, plugins, themes), or problems attributable to the client’s hosting environment or external factors beyond Kleevix’s control.
Kleevix does not provide guarantees regarding specific search engine rankings, definitive business outcomes (e.g., specific sales figures, lead generation quotas), or market share improvements. Such outcomes are influenced by a multitude of dynamic factors, including evolving search algorithms, competitive landscapes, and broader market conditions, which are beyond Kleevix’s direct control.

10. Termination

Either party reserves the right to terminate these Terms upon providing written notice to the other party, should the latter commit a material breach of any term herein and subsequently fail to rectify said breach within a reasonable cure period (e.g., 15 days) following receipt of formal written notification detailing the breach.
The Client may unilaterally terminate the project at any juncture by submitting written notice to Kleevix. In such an event, the Client expressly agrees to remunerate Kleevix for all work completed up to the effective date of termination, calculated based on the agreed rates or achieved project milestones, in addition to any reasonable and pre-agreed termination fees or costs incurred by Kleevix as a direct result of such termination.
Kleevix may initiate project termination if the Client consistently fails to provide requisite information, feedback, or payments as per the agreed schedule, or if a significant and irremediable breakdown in communication occurs that fundamentally impedes the successful completion of the project. In such cases, the Client will be liable for work completed.

11. Dispute Resolution

Any disputes or disagreements arising from or in connection with these Terms shall initially be subject to good-faith negotiation and amicable discussion between authorized representatives of the involved parties. Should a mutually agreeable resolution prove unattainable through direct negotiation, the parties mutually agree to consider formal mediation or binding arbitration as a means of alternative dispute resolution, prior to initiating formal litigation. The specific rules and venue for such mediation or arbitration shall be mutually agreed upon at that time.

12. Governing Law

These Terms shall be interpreted, construed, and governed in accordance with the substantive laws of [Your Country/State/Region, e.g., Bangladesh], without reference to its principles concerning conflicts of law. This clause ensures legal consistency and predictability in the event of a dispute.

13. Changes to Terms

Kleevix reserves the unilateral right to modify, amend, or update these Terms at any given time. All such modifications shall become effective immediately upon their publication on our official website or through direct written notification to the Client. The Client’s continued utilization of our services subsequent to such modifications signifies their explicit acceptance and agreement to be bound by the revised Terms. Clients are encouraged to periodically review these Terms for any updates.

14. Contact Information

For any inquiries, clarifications, or formal correspondence pertaining to these Terms or the services offered by Kleevix, please direct all communications to:

Kleevix

admin@kleevix.com

+8801516538416

227/2 South pirerbug

60 feet Amtola Bazar, Alamin road, Mirpur #1-1216

Effective Date: May 27, 2025

Disclaimer: This document represents a generalized template for Terms and Conditions and may not encompass all specific legal stipulations or unique business scenarios. It is imperative that the Client consults with a qualified legal professional to customize and validate these terms precisely to their specific business requirements and the jurisdictional mandates applicable to their operations. Kleevix provides this document for informational purposes only and does not offer legal advice.